Making News
Rates waiver provides some welcome relief for Judy

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Self-funded retiree Judy is very proud of her “little cottage” in Karingal, where she lives with her adoring dog, Gizmo. Having grown up in Frankston, Judy says she couldn’t imagine being part of a better community.

Judy is one of more than 1060 residents who have been approved for a $200 rate relief waiver by Frankston City Council during the COVID-19 pandemic. “I was very happy to receive the waiver and I think it shows that council is caring for the people who are struggling right now,” she said. “I’m not IT-savvy but the online process was extremely easy and I heard back within a week.”

Frankston City Mayor Sandra Mayer encouraged residents to contact the council if they were experiencing financial hardship because of the pandemic. “Council has developed a range of support options including rate waivers and arrangements to pay, so if you’re experiencing genuine hardship, visit our website or give us a call to see how we can help,” Cr Mayer said.

CEO Phil Cantillon said the council wanted to do “everything we can” to help those struggling to makes ends meet. “(That’s) why as well as introducing the rate waivers, we’ve forgone more than $378,000 in income through the freezing of unpaid penalty interest alone,” Mr Cantillon said. “On top of this, we’ve awarded over $260,000 in grants to support local businesses, community groups, individuals and sporting clubs to recover from COVID-19.”

To find out what assistance is available, phone 1300 322 322 and ask to be transferred to the council’s Community Recovery Call Centre, which is open Monday to Friday from 8.30am-5pm. More information on rates relief options is available at

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