Frankston City Council customer service centres in Frankston, Langwarrin and Seaford will be closed to the public from tomorrow and will remain closed until COVID-19 Stage 3 restrictions are lifted. However, Mayor Sandra Mayer said processes were in place to ensure the public could still reach the council during the closure, and staff would continue to prioritise customer service.
“Council is committed to keeping everyone safe,” Cr Mayer said, “and lessening the number of places people have face-to-face contact will decrease opportunities for this virus to spread and impact our community further. Members of our community will still be able to contact council by phone, email, social media, the Snap Send Solve app and the live chat service on our website.
“We know that this change will inconvenience some residents but we take our responsibility for protecting the health of our staff and residents very seriously. In rare cases when face-to-face transactions are necessary, customer service staff will make appointments for residents to meet with officers in relevant departments in a safe way.”
The council’s decision to close its service centres follows similar moves by Mornington Peninsula Shire, the City of Casey and Kingston City Council. You can contact Frankston Council by calling 1300 322 322 or visiting the website for the live chat service.