Morn Pen Mag Pty Ltd and it’s publications Mornington Peninsula Magazine, Eat.Drink Mornington Peninsula and Holiday Mornington Peninsula process for addressing complaints
A complaint may also be made to the Australian Press Council at https://www.presscouncil.org.au/complaints-form/
MAKING A COMPLAINT
Any reader or advertiser who has cause to make a complaint about any article, advertorial, advertisement or other content of Morn Pen Mag’s publications should do so via the online Complaint Form adjacent or by writing to The Publisher, Morn Pen Mag Pty Ltd, PO Box 3554 Mornington, Victoria 3931.
You must include your name and an address where you can be contacted (this can be an email address); anonymous complaints will be dismissed.
You must specify the magazine, edition and page number of the article/advertisement that concerned you and provide a short summary of your complaint.
Your complaint should be received no later than two months after the publication of the magazine concerned; consideration of complaints received after that time are at the sole discretion of the Publisher. Subject to legal advice, a correction or other adequate remedial action will be provided promptly if published material is significantly inaccurate.
Complaints may also be made to the Australian Press Council, see link above and further details below.
Morn Pen Mag Pty Ltd process for addressing complaints
On receiving a complaint, a member of Morn Pen Mag’s staff will obtain any further details that he or she considers necessary at this stage. The Publisher will then decide whether the complaint should not be considered further because:
It does not meet the requirements about what can be complained about, or who can make a complaint, or when and how a complaint should be made (see Making a Complaint); or,
It is more appropriate for consideration by some other process (such as referral to a third party, amendment of processes; or referring the complaint for consideration by the Australian Press Council or a similar industry body); or,
Morn Pen Mag has already received a complaint and considers the matter sufficiently remedied; or,
Even if the facts alleged in the complaint are correct, it is unlikely that a breach of the Morn Pen Mag’s Editorial Guidelines or the Australian Press Council’s Standards of Practice has occurred; or,
Consideration of the complaint might require Morn Pen Mag to commit greater resources than is reasonably proportionate to the significance of the likely breaches; or,
For some other reason, the complaint is inappropriate for further consideration.
Where the complainant is not personally identified or directly affected by the published material, the complaint may be considered as a “secondary complaint”.
In this situation, the Publisher also takes into account the following considerations, in addition to those mentioned in the previous paragraph, when deciding whether the matter should be considered further:
The risk of aggravating any possible invasion of privacy or other harm caused to people or organisations which are directly affected by the material; or,
The extent to which informing the complainant, the media industry and the general public whether a particular type of breach has occurred may provide an important example of the application of the Morn Pen Mag’s Standards, even if people or organisations directly affected by it do not wish to make or endorse a complaint themselves or they cannot be contacted; or,
The extent to which consideration of the complaint might require the commitment of greater resources by Morn Pen Mag or the complainant than is reasonably proportionate to the significance of the possible breaches; or,
The extent to which the matter requires the primary person’s input and/or participation.
Where there are several separate complaints about the same material, the Publisher may decide to involve only one or some of the complainants in further consideration of the material. Where practicable, complainants will be notified individually of that decision and of the final outcome. Otherwise, the outcome of matters involving a significant number of complainants will be published on the Australian Press Council’s website.
HANDLING OF COMPLAINT
Unless the Publisher decides to discontinue consideration of the complaint, Morn Pen Mag will promptly respond to the complaint by telephone call or email.
The phone call and/or email will focus on whether Morn Pen Mag has already taken action in relation to a direct complaint about the material in question or may be willing to consider doing so in relation to the complaint.
If the Publisher decides to discontinue consideration of a complaint, the complainant will be informed accordingly and may seek review of that decision, provided the request is received within seven days of being notified.
If a review is not sought, or is unsuccessful, the complaint will be considered resolved.
REVIEW / ESCALATION
Should the complaint fail to be discontinued or resolved as a result of these initial processes, or in cases where the complainant disagrees with the resolution of the matter, Morn Pen Mag recommends that the complainant submit the complaint for consideration by the Australian Press Council, e.g. via its online complaints form.
Regardless of its membership status, the initial source of the complaint, or any prior resolution or discontinuance attempted by Morn Pen Mag, Morn Pen Mag will co-operate with any requests made by the Council and publish any adjudication by it.
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