International acclaim for Ritchies Dromana

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Those of us who shop there already know it as one of the best supermarkets on the planet, and now it’s official: Ritchies Supa IGA Dromana has been named IGA International Retailer of the Year. The award was presented to Ritchies group CEO Fred Harrison and Jarrod Swaine from Ritchies Stores at the international IGA conference in San Diego on February 26.

The accolade is the latest in an impressive list of awards for the innovative supermarket: 2018 National Retailer of The Year, Supa IGA Store of the Year, Supa IGA Bakery Department of the Year, and the Retail Transformation & Innovation Award winner at last year’s IGA Australia Awards.  It is owned and operated by the Ritchies group, which has been operating in Australia for almost 150 years and is now the nation’s largest independent supermarket and liquor retailer. 

Mr Harrison said of the honour: “We have worked hard to deliver on our vision. Our stores reflect our commitment to be the best in independent retail and it is a wonderful feeling for the team at Ritchies Dromana to have their efforts recognised internationally.”

Ritchies Dromana is the complete package for modern grocery retailing and has become famous as a foodie’s paradise, with a wide range of food and ingredients sourced from around the world. Energy-efficient refrigeration, low-line bakery display units, wine barrel display tables in produce and the Himalayan salt wall in the meat dry-ageing room all help to create a visually impressive store.

“We have designed Dromana around the needs, tastes and lifestyles of our customers so they are really at the heart of the unique shopping experience we offer,” Mr Harrison said. “The team has worked hard to build great relationships with our local community and our suppliers, and the store stocks considerable ranges from local growers and producers.”

With a focus on fresh food — from the seafood display and sushi kiosk to the international cheese bar and fresh meals counter — shoppers can find everything they are looking for and more. The modern design of the new supermarket has cleverly incorporated some visual images of the past 148 years of history.

“There are not many businesses today still family-owned after 148 years and continuing to grow stronger in a very competitive retailing environment,” Mr Harrison said. “Our business is about unique ranges. Our main point of difference is that we are working with our supplier partners to range many products that are exclusive to Ritchies. These include hard-to-find specialty items as well as all the traditional lines found in a large supermarket. As an independent supermarket, we are better placed than many to tailor our fresh offerings and provide unique grocery items.

“We have an incredible team, loyal employees and a great local community whose needs are at the heart of our business. These relationships are the cornerstone of our success. This award is a result of the hard work and commitment put in by all the team that contributes to the success of the Dromana store.”

For further information on Ritchies Supa IGA Dromana and Ritchies-owned supermarkets, visit ritchies.com.au


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