Ritchies’ Dromana supermarket is the toast of the town after taking out the Bakery Department of the Year award at the IGA Awards of Excellence on the Gold Coast last month. Judges said of the bakery: “The bakery department at Dromana offers a wide variety of fresh, high-quality baked goods, including an exceptional range of artisan breads. The store also boasts an outstanding range of mini specialty cream cakes, specialty slices and macaroons and one of the nation's most impressive ranges of gluten-free products.”
Ritchies’ win was one of two for Victorian IGA supermarkets — Boccaccio in Balwyn won the Delicatessen Department of the Year. The awards were judged on a range of criteria, including customer service, community pride, department excellence, brand values, sales, profits, merchandising and the store’s overall performance.
Scott Marshall, the Metcash chief executive of supermarkets, said: “We’ve been blown away by the quality of entries this year and the Victorian winners are no exception. These stores have not only delivered phenomenal experiences to the shoppers who come through their doors, but also go over and above for the benefit of their local community and the independent retail grocery industry.”
The awards recognise and celebrate the achievements of independent retailers across the country — not only the IGA stores that are an integral part of their communities, but also the teams who work in the stores to put the heart and soul back into shopping and set the benchmark for other IGA supermarkets across the retail network.